Guy Spence
Operational leader and performance improvement specialist
Replacement Vehicles UK Ltd (Abridge Vehicle Management)
January 2020 to present www.abridgevm.com
Venture Manager (Interim)
Reporting to Managing Director
Responsible for the scale-up of a New Vehicle Replacement Scheme (NVR) for a supplier to the motor insurance industry. Transforming a successful BPO POC with a top-tier motor insurer into BAU operation.
GroupNexus (CP Plus Ltd & Ranger Services Ltd)
December 2017 to December 2018 www.groupnexus.co.uk
Business Change Manager (Interim)
Reporting to Managing Director
Led and developed the post-acquisition merger and re-brand strategy for leading privately-owned parking management company with an annual turnover of £30m. Developed the operating model and organisational design for the formation of GroupNexus, then led the change programme that integrated both businesses, comprising of 80 FTE in two office locations and a field force of 300 FTE.
Key Achievements
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Restructure and rebrand brought in 17% below cost
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Formation of a new Client Service function to support a revised Account Management function
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Implemented a simplified operational structure
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Implemented risk management and risk reporting for the combined businesses
CP Plus Ltd
September 2015 to November 2017 www.fairerparking.co.uk
Venture Manager (Interim)
Reporting to Managing Director
To develop and launch a disruptive parking solution, ‘The Fairer Parking Scheme’, designed to positively influence public perception of parking charges on privately owned land. To define and develop the product, the operating model, the IT road map, and to ensure strong governance across the pilot (regulatory & BWP).
Key Achievements
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POC delivered in 9 months and 37.5% under budget
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Adoption of low-cost near-shore development model in Lithuania
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Customer Success - offer redemption rate 18% vs 5% industry standard
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New business process agreed by the British Parking Association and the DVLA
Replacement Vehicles UK Ltd (Abridge Vehicle Management)
March 2015 to December 2018 www.abridgevm.com
Venture Manager (Interim)
Reporting to Managing Director
Responsible for the scale-up of an existing business line for a supplier to the motor insurance industry. Tasked with winning new business and driving scale into the operation.
Key Achievements
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Increased annual turnover by 270%
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New business won on a sole supply basis from five other UK GI businesses
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Led contract renewal with UK leading insurer